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John Lewis to charge for click and collect, but M&S plans to expand free service

7 July 2015 - Janet Bird

John Lewis to charge for click and collect, but M&S plans to expand free service

The days of free 'click and collect' from John Lewis are numbered, with the retailer pronouncing the current service 'unsustainable'.

From the end of July, a standard 2 charge will be imposed on all click and collect orders for less than 30.

The announcement was made just before rival Marks and Spencer's revealed plans to expand its free click and collect service to over 100 of its Simply Food franchise stores.

The enormous growth in online shopping and the cost of the huge logistical operation required to support the service, which has burgeoned since its launch in 2008, were cited by John Lewis as the reasons for the change.

The department store is now processing six million click and collect orders annually, compared to just 350,000 in its first year. Each night, tens of thousands of parcels are moved from its Milton Keynes distribution centre to over 360 collection points around the country for collection by customers the next day.

To facilitate this, John Lewis will this year alone invest over 80 million in its supply chain and 100 million in IT.


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