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Tesco pilot encourages shoppers to take it easy

23 January 2017 - Janet Bird

tesco forre checkout

Grocery shopping may not top many people's lists of relaxing and enjoyable activities, but one big supermarket chain is trying to change all that.

A Tesco store in Scotland is trialling a 'relaxed lane' which aims to create a less stressful checkout experience for customers who are less able.

The Forres store has, in conjunction with Alzheimer Scotland, trained staff to identify customers who have special needs and to operate at a speed they find easier to cope with.

The pilot scheme currently operates on Tuesday and Wednesday mornings and Tesco say early feedback from customers has been very positive.


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